conflict management training



Conflict Management Training London UK

Overall aim: To ensure that participants have the appropriate communication skills and knowledge of conflict management to reduce the risk of potentially hazardous situations arising.

Aim: To discuss communication skills and conflict management.

Objectives: By the end of this session trainees will be able to:

  • Show an understanding of basic communication skills.
  • State the blocks to communication.
  • Show an understanding of verbal and non-verbal communication effectively.
  • State the need to calm difficult situations and avoid violence.
  • Identify different types of behaviour.
  • State what risks can occur during conflict at work.
  • Identify the most common conflict flash-points.
  • State the importance of managing aggression.
  • Show how to signal non-aggression.
  • Identify high risk conflict.
  • Show an understanding of basic problem-solving skills.
  • State the impact of reflecting and learning from the experience of conflict.
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conflict management :: balanced lifestyle coaching :: handling aggressive behaviour :: practical self protection
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