Conflict Management Training London UK

Overall aim: To ensure that participants have the appropriate communication skills and knowledge of conflict management to reduce the risk of potentially hazardous situations arising.

Aim: To discuss communication skills and conflict management.

Objectives: By the end of this session trainees will be able to:

• Show an understanding of basic communication skills.
• State the blocks to communication.
• Show an understanding of verbal and non-verbal communication effectively.
• State the need to calm difficult situations and avoid violence.
• Identify different types of behaviour.
• State what risks can occur during conflict at work.
• Identify the most common conflict flash-points.
• State the importance of managing aggression.
• Show how to signal non-aggression.
• Identify high risk conflict.
• Show an understanding of basic problem-solving skills.
• State the impact of reflecting and learning from the experience of conflict.